Administrative Assistant
The Administrative Assistant will play a key role in supporting the smooth, day-to-day running of Cyd Innovation, with particular focus on the administrative aspects of all projects.
The role requires exceptional organisational skills, a proactive approach, and the ability to manage multiple priorities with discretion and professionalism. The postholder will provide exemplary customer service, liaising confidently with clients, stakeholders, and colleagues. Experience in customer-facing roles, including the use of booking and CRM systems, is essential
Job Title: Administrative Assistant
Reports To: Operations Manager
Salary Scale: £26,208 – £28,000
Location: Office based, Holywell
Hours: 40 Hours per week
Benefits
- Competitive salary
- Paid wellbeing hour every week.
- 25 days of holiday (plus Bank Holidays).
- Flexible working policy.
- Company pension scheme.
- Occupational sick pay.
- Enhanced Wellbeing initiatives.
- Free tea and coffee in the office.
- Frequent team days and social activities.
- Opportunity for career progression and training.
- A unique opportunity to contribute to a socially focused business that is making a positive difference.
- Paid volunteering days.
Key Responsibilities
Administrative & Project Support
Maintain accurate and detailed records of all interactions with clients, partners, and stakeholders.
Arrange energy assessments by liaising with potential customers.
Respond promptly and professionally to emails, telephone calls, and written correspondence; take and relay messages as required.
Handle incoming calls, directing queries appropriately, and ensuring a professional first point of contact.
Ensure all files and documentation are stored and maintained appropriately to provide a clear audit trail.
Provide clear, accurate advice and support to householders.
Work collaboratively with the team to ensure all organisational targets are met.
Handle complaints with tact, diplomacy, and a solutions-focused approach.
Knowledge and Experience
The Administration Assistant will:
Have the ability to manage conflicting priorities
Be exceptionally customer focussed with an outstanding telephone manner
Be willing to learn and have a keen interest in housing and/or the environment
Demonstrable experience of administration, ideally with a project-based dimension;
Excellent time management and organisational skills
Good verbal and written communication skills
Strong IT skills with experience of ‘Bookings’, ‘Word’, ‘Excel’ and ‘PowerPoint’ and
CRM systems such as HubSpot.
Confidently function independently and be part of a team
Have initiative and provide solutions
Always go the extra mile
Be self-motivated and committed to the company’s success
