Grwp Cynefin Home Energy Retrofit Installation Guidance

Access

We need clear and safe access to the areas of work for the duration of the work, between the hours of: 8am to 5pm Monday to Friday

If you have any problems with providing access between these times for any reason please contact us as soon as possible.

Keys

We recommend that you are present during the works to your home but we understand that it is not always possible as you may work full time or have a medical appointment. For this reason we offer a key holding service. You need to let your house insurers know that we have a set of keys to your property

We cannot offer you the key holding service unless you have done so.

Paint & Plaster

Avoid going near or touching any finished surfaces to avoid damage to your clothing and the work that has been done.

Health, Safety & Security

Please keep work areas free from cigarette smoke.
Let us know if you have any health issues that may be affected by the works.
Make sure you know what our id badges look like and always ask to see them.
Before work begins lock away any personal valuables so they cannot be seen we will treat any allegations of theft seriously and will always inform the police and work closely with them.
Please take care around equipment and materials and never touch any (all materials and tools will be removed at the end of each day).

Electrics, water and gas

Always listen to the instructions given to you by the electrician / engineer working in your home.
Do not turn services back on we will have turned them off for a reason and will turn them back on when safe to do so.
Sockets and switches might be left loose from walls so surfaces can dry the electrician/engineer will tell you what can be used and will also make sure you have power available at the end of the day.

Children

Keep children away from work areas tools and equipment.
Make sure they do not climb on scaffolding.
Move their toys away from work areas.
Never leave your children unsupervised in your home whilst work is being done.

Pets

Keep pets away from work areas ideally in as secure part of the garden or a separate room.
Let us know if your pets are wary around strangers or visitors.

Unwanted Cold Callers

If in doubt keep them out!

We have previously written to you and in this letter you were introduced to our contractors, Cyd Innovation Ltd and Wall-Lag Ltd. They will then be in touch to arrange an appointment to survey your property. Cyd Innovation are managing the project and Wall Lag are the installers.

All Grŵp Cynefin staff and contractors will have official photo identification badges. If you are in any doubt about the people on your doorstep then feel free to contact the project team at Cyd Innovation 01352 748876.

SITE LINKS

SERVICES

CONTACT US

Greenfield Business Centre, Holywell, CH8 7GR

info@cydinnovation.com

01352 748 876

Registered Company: 13115527