Digital Transformation & Ecommerce

Keeping up with the trend

Providing digital access to your business is commercially savvy in almost every sector. The exponential increase of the use of the internet and smart technologies to access information and services has changed all aspects of business. For over a decade increasing numbers of people have been migrating online to make day-to-day purchases. If your company provides professional services establishing a digital presence puts you one click away from potential new customers and can allow you to control the online narrative that people are seeing when searching for your business.

Basic digital customer journey

Customer acquisition

Transactions (checkout or service gateway)

Customer Service / Account Management

Customer reviews recommendations & customer retention

Work smarter not harder

All businesses can benefit from continuously improving systems and processes to increase productivity and reduce unnecessary costs. Our expertise can be applied across almost all businesses but is particularly relevant to the following three industries main categories:

Digitalisation of Social Housing Services: Transitioning existing customer interactions traditionally delivered face-to-face to digital channels that can be completed remotely and with far less demand on employee capacity. For example: Social Housing providers allowing customers to complete applications for support digitally online instead of having to travel to central offices and meet face to face with employees.

Ecommerce: With over 20% of all sales now in the UK take place online your existing customers are looking for their next purchases online. For both omni-channel and pureplay online stores having a competitive and complete online offer is critical to your business. This includes ensuring executing effective marketing, conversion, customer services and fulfilment strategies. The level of customer expectation has never been higher but with effective planning and resource management it has never been easier to meet this demand.

Production line and Warehouse automation: High volume manufacturers in Wales are particular in danger of being left behind by rapid digital developments across the wider industry. Leading manufacturers are increasingly using smart systems to provide real time connectivity to their supply chain allowing easy shifts in output depending on demand and resource availability. Combined with automation of processes both productivity and efficiency can be increased and some of the major growth blockers removed. This has positive implications for the workforce who can be upskilled and retrained and for the environment as less waste is produced, less energy is used and haulage can be be reduced.

How can we help you with Digital Transformation?

There are so many options in business and digital transformation. We can help your central business strategy and objectives with a digital transformation roadmap to deliver the required change.

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Greenfield Business Centre, Holywell, CH8 7GR

Email: info@cydinnovation.com

Telephone: +44 (0)1352 748876

Registered Company: 13115527

info@cydinnovation.com

Mon - Fri 9.00 - 17.00

01352 748876